Frequently Asked Questions
Everything you need to know about your Off Duty style journey.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our Returns Portal with your order number and email address to start the process.
How do I find my perfect size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for our signature relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are Off Duty products sustainably made?
We are committed to ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we use plastic-free packaging.
Can I modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of purchase if you need to make changes.