Returns & Exchanges
At Off Duty, we want you to love your look, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print and Pack
Download your prepaid shipping label and securely pack your items in their original mailer, ensuring all tags are still attached.
Drop Off
Hand your package to the designated carrier or drop it off at any authorized shipping location within 7 days of generating your label.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing